Terms & Conditions

Welcome to GLOBO HUB (“we,” “our,” or “us”). By accessing or using our website, purchasing products, or engaging with our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. General Terms

1.1 These Terms and Conditions govern your use of our website, products, and services.

1.2 By placing an order, you confirm that you are legally capable of entering into a binding contract and are at least 18 years of age.

1.3 We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Updated terms will be effective from the date of publication.

2. Products and Services

2.1 All products displayed are subject to availability. While we strive for accuracy in product descriptions and images, minor variations may occur.

2.2 Prices are listed in Bangladeshi Taka (BDT) and include VAT where applicable. Delivery, installation, or additional service charges (if any) will be added during checkout or order confirmation.

2.3 We reserve the right to modify, discontinue, or limit any product or service without prior notice.

3. Orders and Payments

3.1 Orders may be placed through our website, phone, social media platforms, or at our physical location. Orders placed manually may not qualify for online promotions or discounts.

3.2 Full payment is required at the time of purchase. We accept cash, card payments, and mobile financial services (e.g., bKash).

3.3 Orders are confirmed only after payment is successfully received. We are not responsible for delays caused by incomplete, incorrect, or failed payment transactions.

4. Shipping and Delivery

4.1 Delivery timelines depend on product availability and customer location. Estimated delivery times will be shared during order confirmation.

4.2 GLOBO HUB is not responsible for delays caused by circumstances beyond our control, including but not limited to transportation issues, natural disasters, strikes, or courier delays.

4.3 Customers must inspect products at the time of delivery and report any damage, defect, or discrepancy within 48 hours of receiving the item.

5. Returns and Refunds

5.1 Products may be returned or exchanged within 7 days of purchase, provided they are unused, undamaged, and accompanied by the original invoice or receipt.

5.2 Customized items, special-order products, and electrical components (if opened or installed) are non-refundable and non-exchangeable.

5.3 Approved refunds will be processed through the original payment method within 10 business days.

5.4 Warranty-related claims are subject to the terms and conditions specified in the respective product warranty documentation.

6. Warranty and Liability

6.1 Warranty coverage varies by product and is mentioned in the product documentation or invoice. Claims outside the warranty period will not be accepted.

6.2 GLOBO HUB is not responsible for damages resulting from improper installation, misuse, negligence, accidents, or unauthorized modifications.

6.3 Our liability, if any, is limited strictly to the value of the purchased product or service. We shall not be liable for indirect, incidental, or consequential damages.

7. Customer Responsibilities

7.1 Customers must provide accurate and complete information, including delivery address and contact details, when placing an order.

7.2 If not using GLOBO HUB’s installation service, customers are responsible for ensuring installation is performed by qualified and certified professionals.

8. Intellectual Property

8.1 All content on our website and marketing materials, including text, images, logos, and trademarks, is the intellectual property of GLOBO HUB or its licensors.

8.2 Unauthorized reproduction, distribution, modification, or use of any content is strictly prohibited without prior written consent.

9. Privacy Policy

9.1 By using our website or services, you agree to our Privacy Policy, which outlines how we collect, use, and safeguard your personal information.

10. Governing Law and Dispute Resolution

10.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of Bangladesh.

10.2 Any disputes arising from these Terms and Conditions shall first be resolved through mutual discussion. If unresolved, disputes shall be subject to arbitration in Dhaka, Bangladesh.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

GLOBO HUB

📧 Email: infoglobohub@gmail.com
📞 Phone: +880 1581-190158
📍 Address: Khilgaon Tilpapara, Road 21, House 633/1 (6th Floor), Dhaka 1219, Bangladesh

By accessing our website, purchasing products, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.